Delivery and returns
Delivery within the Netherlands
For orders below €25/$25, we make a small charge of €1.95/$1.95. Orders above €25/$24 are sent free of charge. Please note that the prices quoted on the website and in our other communication materials include taxes.
Delivery outside the Netherlands
Soundbites capsules are dispatched from the Netherlands. Please enter your delivery address into the checkout process to discover your shipping costs. Please note that the prices quoted on the website and in our other communication materials include VAT at 6%, but for sales to delivery addresses outside the EU, the VAT rate is 0%.
Return your package for free
If you have changed your mind, or want to return a package for another reason, you can send it back free of charge within 30 days after delivery of the product.
To return your order, please put the letter and the unopened products back in the original delivery packaging, write ‘Return to Sender’ on it, and post it in a postbox in the street.
14 days’ reflection time
After you receive your package, you have 14 days to let us know if you want to return it. After doing that, you have another 14 days to send the package back to us.
We cannot accept products that have been opened
Please handle the product carefully during the 14-day reflection period. We cannot accept a returned package if the seal has been broken.
In the unlikely event that there is a defect, we will of course send you a replacement product, or refund your money.
Quick repayment after returns
As soon as we receive your return, we will send you a confirmation by email. We will then refund your payment within five working days.